House Cleaning Booking LLC is a premier home cleaning
referral agency specializing in locating honest, dependable and hardworking
domestic workers to provide cleaning solutions for your home or vacation
rental. When you book with House Clearing Booking LLC you agree to the terms of
service detailed below. Please feel free to call or email us directly at any
time if you have questions regarding these terms.
Service with a smile
Clean equals happy and that is our wish for you! We offer a
100%, zero risk, satisfaction guarantee – if you are not happy with the service
provided, we will send a cleaner to re-clean the effected area or item. If you
are home at the time of service, please do not be afraid to give us a call
directly or let the cleaner know if something was missed or overlooked. Unfortunately,
we cannot provide refunds, but we are happy to provide a re-clean!
Our warranty period
is 24 hours beginning the day services are completed. If you encounter an
issue or need to request a re-clean, please give us a call right away and we
will schedule a time with the referred domestic worker. Please be sure to
adhere to the 24-hour warranty time frame. We may not be able to address
requests and complaints made outside of this timeframe.
House Cleaning Booking LLC is not held responsible for loss
or damage of items caused by existing wear and tear, improper installation or usage.
In the case of rentals, we are not responsible for loss of revenue or damage
caused by renters.
Prices are flat rate and calculated based on the total
length of time it takes for one person to clean 95% of our homes. It often
happens that cleaners will finish before the time limit; however, some homes do
require more time to achieve the high standard of service we provide.
Please note: prices
are quoted based on the home information provided by the customer and
calculated based on the number of rooms in the home. If the cleaner arrives and
it is evident the quoted price exceeds the actual services that are needed,
i.e. cases where a home has more rooms than were reported, House Cleaning
Booking will offer the option for the customer to pay the difference or to
accept an incomplete service at the original quoted price.
Customers must have a preferred payment method on file or
have completed the payment for cleaning services with House Cleaning Booking
before the referred domestic worker arrives to clean. In the event that payment
has not been made or no payment method is on file, we will make a reasonable
effort to contact you. If payment has not been made by the time the cleaner is
scheduled to arrive, service will be subject to cancellation.
Tips are certainly not required however they are appreciated
and an excellent way to thank cleaners for great service.
In the event that a cleaner is unable to access the property
due to a lock out, a $30 fee will be charged in order to cover travel time and
If you need to cancel, please do so at least 24 hours before
the cleaner is scheduled to arrive. Cancellations made within the 24-hour window
will incur a $30 fee. Conversely, if a cleaning is canceled or rescheduled by
us without reasonable advance notice, we will offer the cleaning service at a
If you would like to be home while the cleaner is working,
please be aware that cleaners will arrive within a one-hour window.
Circumstances such as lockouts, traffic, etc. have made this the most effective
way for us to service our customers. In the event that your cleaner is running
late, we will give you a call and let you know the new arrival time.
If you prefer eco-friendly products, please either provide
the preferred products or request that the referred domestic worker bring those
supplies. Cleaners will bring their own supplies unless told otherwise.
Cleaners are happy to clean anything you need, however If
you would like your referred domestic worker to clean behind large appliances
or heavy furniture such as couches, we advise you to move these items
beforehand or create clear access. Many cleaners will not move heavy furniture
or use tall ladders as it is a safety hazard and may put cleaners in danger of
Last Minute Changes
If you require changes to service while the cleaner is
present, you must call House Cleaning Booking directly and we will contact the
cleaner to determine if he or she can perform the requested additional
services. The referred domestic worker is not required to adhere to changes at
the time of service.
The customer may terminate this agreement up to 24 hours
before scheduled service. If a customer is found in breach of this agreement
House Cleaning Booking reserves the right to immediately terminate this
The customer guarantees and agrees: to provide a safe
working environment for the referred domestic worker; to provide a working
environment where the cleaner will have unencumbered access to the areas of the
home where service is being provided; to provide access to facilities and any
and all utilities required to complete the cleaning service including but not
limited to electricity, hot and cold water, and trash bins; the customer is
authorized to use the premises and contract services at said address; to remove or move any heavy furniture or items
if requesting the referred domestic worker to clean behind or underneath such
items i.e. couches, chairs, appliances etc.; to secure or remove any valuables
such as artwork, cash and items of sentimental importance before cleaning
service is provided.
Information provided by the customer to House Cleaning
Booking LLC will be used for providing service. House Cleaning Booking LLC
agrees not to share any customer information with third party individuals who
are not directly involved with the services provided (unless required by law).
House Cleaning Booking LLC will make every effort to keep customer information
secure and prevent misuse, alteration, disclosure, unauthorized access or loss.